Innerbloom Privacy Policy

Last updated: 10 July 2026

Your privacy matters to us. This Privacy Policy explains what personal information Innerbloom Tutoring collects, how we use it, how we protect it, and what rights you have under the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who We Are

Innerbloom Tutoring provides personalised tutoring for Grade 0 to Grade 12 learners across CAPS, IEB, and Cambridge curricula. We offer tutoring both online and in person in Johannesburg.

Responsible Party: Innerbloom Tutoring
Information Officer: Deandra Van Der Bank
Contact Email: innerbloomtutoring@gmail.com

2. Information We Collect

From parents and guardians:

• Parent or guardian name
• Contact number and email address
• Child’s name, grade, school, and curriculum
• Subjects needed
• Any learning-support details you choose to share with us

From tutors and tutor applicants:

• Full name, ID number, and contact details
• National Senior Certificate results and other qualifications
• Background screening results
• References
• Banking details for payment purposes

We only collect the information we need to respond to enquiries, match learners with suitable tutors, assess tutor applications, and manage our tutoring services responsibly.

3. How We Collect Information

We collect personal information directly from you when you:

• Submit an enquiry through our website
• Apply to become a tutor
• Contact us by email, phone, or WhatsApp
• Provide information during the tutoring process

4. Why We Use Your Information

We use personal information to:

• Respond to enquiries from parents and guardians
• Match learners with suitable tutors
• Communicate about lessons, bookings, pricing, and support
• Assess tutor applications
• Verify tutor qualifications and conduct background checks
• Process tutor payments
• Improve our services and manage our business
• Comply with legal and regulatory requirements

We process personal information where we have a lawful basis to do so, including consent, contract requirements, legal obligations, and our legitimate business interests.

5. Children’s Personal Information

Because we provide tutoring to learners from Grade 0 to Grade 12, some of the information we process may relate to children.

We only collect and use a child’s personal information with the involvement and consent of a parent or legal guardian, or where it is necessary to provide the tutoring service requested by the parent or guardian.

We do not knowingly collect personal information directly from children without the involvement of a parent or guardian.

6. Tutor Screening

To help create a safe tutoring environment, tutor applicants may be required to complete qualification checks, reference checks, and background screening before being placed with learners.

Screening information is treated as sensitive and is only accessed by authorised people who need it for tutor assessment, onboarding, or safeguarding purposes.

7. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary, including:

• Background screening and qualification verification providers
• Payment processors or banking service providers
• IT, hosting, and website service providers
• Professional advisers, where required
• Regulators or authorities, where required by law

Where we use third-party service providers, we take reasonable steps to ensure that they protect personal information and only use it for the purpose for which it was shared.

8. Cross-Border Transfers

If any service provider stores or processes personal information outside South Africa, we will take reasonable steps to ensure that the information receives an appropriate level of protection, in line with POPIA.

9. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, meet legal or regulatory requirements, resolve disputes, or maintain accurate business records.

When personal information is no longer needed, we will securely delete, destroy, or anonymise it where reasonably possible.

10. Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct or update inaccurate information
• Ask us to delete personal information where appropriate
• Object to the processing of your personal information
• Withdraw consent, where processing is based on consent
• Object to direct marketing communications

To exercise any of these rights, please contact us using the details listed in this policy.

11. Direct Marketing

We may send occasional updates or marketing communications where you have given consent or where the law allows us to do so.

You can opt out of marketing communications at any time by using the unsubscribe option, replying to the message, or contacting us directly.

12. Security Safeguards

We use reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration, or destruction.

These measures may include restricted access, secure storage, password protection, and limiting access to sensitive tutor screening records.

13. Data Breach Notification

If we become aware of a data breach that may compromise your personal information, we will take appropriate steps to address the breach and notify affected individuals and the Information Regulator where required by law.

14. Cookies

Our website may use cookies or similar technologies to improve your browsing experience, understand how visitors use the website, and support basic website functionality.

If analytics, advertising, or tracking tools are used on the website, this section should be updated to explain what tools are used and how visitors can manage their cookie preferences.

15. Complaints

If you believe that we have not handled your personal information in line with POPIA, please contact us first so that we can try to resolve the matter.

You may also lodge a complaint with the Information Regulator of South Africa.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The “Last updated” date at the top of this page will show when the policy was last revised.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us at:

Email: innerbloomtutoring@gmail.com
Phone: 073 751 8628